IT Trainer / Help Desk Analyst - #1596112

Piper Companies is looking for a IT Trainer / Help Desk Analyst for a leading legal counsel company in Philadelphia, PA. This is an on-sitecontract opportunity.

Responsibilities for the IT Trainer / Help Desk Analyst:

· Create and execute learning strategies and programs including workshops, handouts, quick-tips and videos

· Evaluate individual and organizational development needs

· Liaising with practice group leaders, HR, and associate development to determine learning and development needs and scheduling of educational sessions

· Implement various learning methods firmwide (e.g. coaching, job-shadowing, online training)

· Design and deliver e-learning courses, workshops, and other trainings

· Install, configure, and perform quality assurance testing of new hardware and software

· Provide firm support for helpdesk calls for level 1 / level 2 support

Qualifications for the IT Trainer / Help Desk Analyst:

· 5+ years of experience in a Help Desk/End User Support role

· This will be 5 days a week onsite role – normal business hours will be 8am-4pm with a once a month on call rotation.

· Hybrid experience in helpdesk, deskside support, AV support and working with new hire training/onboarding desired.

Compensation for the IT Trainer / Help Desk Analyst:

· $30-40/hour

· Comprehensive benefit package: Medical, Dental, Vision

Keywords:

Support, technical, Desktop, Helpdesk, Help desk, technician, Level one, Level 1, installs, software, deploy, end-users, end user, hardware, windows, windows xp, windows, 7, windows 10, office, outlook, anti virus, anti-virus, ITIL, HDI, desktops, laptops, printers, active directory, Servers, switches, printers, Microsoft, design, creation, management, learning, development, attorney, skills assessment, learning initiatives, firm, data management