Assistant Manager - #1611232

PLEASE READ THE ENTIRE JOB DESCRIPTION AND EXPECTATIONS BEFORE CONTINUING

Assistant Manager

Job Description

The Assistant Managers of 10 Fitness are expected to uphold and deliver the 10 Fitness member experience via being honest and committed individuals who are moldable, patient, and resilient. They should be leaders who are enthusiastic about helping others and have a strong desire to make a difference. All team members will contribute to running a clean, friendly and well-maintained club; execute the team member basics of being on time and complying with company policies. The team member will strive to ensure a safe, fun, and interactive environment in a positive and professional manner.

Management:

• Communicate daily with the General Manager on all things related to staff, members, and sales
• Work with the General Manager to ensure the club has adequate staffing at all times, including assisting in the hiring and firing of employees and recruiting of potential employees
• Provide a consistent line of communication to all employees through daily/weekly/monthly meetings that go over the following but not limited to: policy and procedure changes, sales updates, coaching & development, disciplinary reasons (under the direction of the GM), etc.
• Ensure that all signage and displays are correct at all times
• Ensure that all employees are aware and abide by company policies and procedures at all times
• Ensure a safe and friendly work environment by documenting and reporting all claims of harassment and discrimination, policy and safety violations, injuries, and other incidents
• In the absence of the General Manager, with the General Manager’s approval, approve all time off requests and timecard changes on the payroll system
• Provide coaching to all staff to aide in their development of becoming model 10 Fitness employees and help guide employees for future growth within 10 Fitness. Coaching includes but is not limited to: mock sales tours, cleaning audits, Datatrak and payroll system instruction, customer service coaching, etc.
• Assist in the ordering of all supplies needed for the club from the different vendors when needed
• Assist the manager in controlling expenses on club P&L by managing payroll/overtime hours and not over-ordering supplies from vendors
• Manage inventory to avoid missing items by locking up retail items and retaining and reviewing packing slips
• Assist the General Manager in managing Group Exercise instructors, classes, and attendance (at applicable locations); make sure it is up to 10 Fitness’ standards
• Achieve monthly and yearly financial goals for the club as determined by Corporate
• Lead and/or attend all staff meetings as required
• Provide Corporate with helpful information about how to improve its business in the club/market

Member Experience:

• Ensure that every member/guest is greeted by name with a smile
• Ensure that all members/guests are on the right track and have what they need to accomplish their fitness goals
• Ensure all check-in and safety precautions are followed
• Receive and obtain information from all incoming inquiries, then direct to the appropriate recipients
• Handle member service issues which may include: lost and found items, member change forms, questions about personal training, and any questions about billing and payments.
• Go the extra mile with customer service for the member/guest via Second Mile Service
• Write and mail thank you cards to all new members daily
• Set Tanning beds and Massage Chairs
• Promote and sell memberships, merchandise, and supplements
• Promote Personal Training and Group Exercise
• Ensure that all employees are aware of appropriate workplace conduct and are held accountable for their actions and behavior
• Ensure equipment and/or facilities are working properly; submit a maintenance ticket for any questionable items and ensure they are fixed in a timely manner

Club Cleanliness and Safety:

• Maintain a neat, well-organized work area which will include ensuring each employee has cleaned and organized their assigned zone
• Perform routine safety checks during assigned shift; follow up with maintenance or upper management if there are any concerns

Commitment to Excellence:

• Champion company values with pride
• Champion the health and safety of all staff, members,,.. and guests
• Commit to providing the highest quality of products and services
• Communicate with excellence at all times
• Foster a positive work environment
• Develop those you work with to be the best
• Ensure accountability at all levels
• Make sound decisions at all times

Qualifications / Experience:

• Must have 6-12 months experience in sales/customer service
• Basic computer skills

Certifications / Educational Level:

• High School Diploma or GED required
• Bachelor’s Degree in Business Administration or Exercise Science is preferred
• Personal Training Certification is preferred

Physical Requirements:

• This job duty often requires the employee to regularly stand for up to 8 hours, walk, kneel, reach with hands and arms, and effectively communicate.
• Employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

• Employee may be regularly exposed to moving mechanical parts while performing duties of this job
• Employee may be exposed to higher volume levels of noise while in this environment

This job description intends to describe the general nature and level of work being performed by the people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

PLEASE READ THE ENTIRE JOB DESCRIPTION AND EXPECTATIONS BEFORE CONTINUING

Expectations of our entire team at 10 Fitness:

Stay true to your WHY

We stay true to our WHY and know it will drive us to success every day. Others give up asking for a sale 1 or 2 times, we care so much we will ask up to 7 times to help each human being transform their life. We do not let our prospects and members down. We embrace expansive beliefs for helping others regardless of how long it takes.

Everyone Cleans

Everyone is required to clean the club; this means everyone on our team. EVERYONE CLEANS!

PreFrame

The most successful people see, hear, and feel success before it happens. Before your Tour or Onboarding PT Session, see success. Hear the member excited to get started. Feel the result of changing someone’s life. Always RESET before your next interaction.

Be the Best Salesperson

To be the best, you must train! Role play, read sales books, and when you lose a sale, recap where you went wrong. Go through the Tour audit and Onboarding PT Session audit. Find out what you missed. Go through both dig in to understand what question you didn’t ask to help someone today.

DO Rapport/ Ask Questions / Listen

The best rapport builders (Rapport is a DOING process, never label another human being) and qualifiers are the best closers – Mirroring and Matching is a must! Build Rapport and ask the right questions and hear their response. Practice active listening all the time. Be a listener not a talker. Ask questions to dig in and help them become their best self.

Leadership

10 Fitness expects every member of this team to strive to be a self-authorized Leader. Think beyond yourself, respond instead of react, and become better at what you do. You will make choices that benefit you, 10 Fitness, members, and our clients. As a leader, expect to be held accountable for your work and to hold others accountable as well.

Positive Professionalism

Passionate people can disagree and disagree vehemently. Remember to disagree with opinions; don’t attack the people who hold them. Stay professional and respectful in all communication. Be positive. And if your passion should get out of hand, apologize.

Flexibility

Sales, Leadership, and Business require a lot of flexibility. Be flexible enough to mirror and match during the sale process. Be flexible enough to consider other peoples’ input. Be flexible enough to consistently grow mentally, and physically.

Growth

You are responsible for growing and learning, and for bringing 10 Fitness with you. Use your passion to convince 10 Fitness to try new trainings, delivery methods, certifications, etc. Always work on your personal development plan so you are continuously growing.

Responsibility

All actions—even the lack of them—have consequences. Think before you act. Embrace both disciplined thought and disciplined action. Most importantly, embrace disciplined action and do what you say you will do and what 10 Fitness needs you to do. Uphold your commitments.

Disciplined Thought

How you feel is based upon what you think about. Your thoughts are entirely within your control; be deliberate and positive in where you place your attentions, and you will improve the experience for everyone at 10 Fitness as well as our prospects, guests, members, and clients.

Communicate / Have Difficult Conversations

Open communication is valued, and our team is a forum for constructive communication where we listen to multiple opinions. We must take the initiative to communicate directly and be active listeners to get things done, get to goal, improve procedures, and solve problems. We embrace tough conversations and go into each interaction with an open heart and complete honesty.

PLEASE READ THE ENTIRE JOB DESCRIPTION AND EXPECTATIONS BEFORE CONTINUING

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