Visitor Services Coordinator - #1688846

The work we do matters! Hiring Agency: History Nebraska - Agency 54
Location: Lincoln Job Posting
Hiring Rate: $12.852
Classification Salary Range: $12.85 - $18.95
Job Posting: JR2024-00005319 Visitor Services Coordinator - Nebraska History Museum (Open)
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 04-22-2024
Job Description: History Nebraska is seeking an energetic and customer-focused teammate with a passion for building community at the Nebraska History Museum. The Visitor Services Coordinator is responsible for front end operations of the museum including gift shop and service desk functions such as customer service, security, and communications. This position is integral in creating a welcoming experience for all museum-goers

Work schedule
This is a 35-hour-per-week position. Hours will be Tuesday through Saturday 8:45 am to 4:15 pm, although on occasion may require evening hours for special events. Eligible for full-time benefits package

History Nebraska is a statewide educational institution that connects people to the past through our library and research center, conservation facility, interpretive sites, and the state archeology and historic preservation offices. History Nebraska preserves and interprets our state’s past, contributes to the education of its citizens, and uses history to shape a better future for all Nebraskans

Our five core values are:

• We Do It Better Every Time. We are always looking to improve. When we fail, we know why and learn from it.
• We Have Each Other’s Back. We work in groups. We candidly support one another for the betterment of the organization.
• We Own It. If we say we are going to do something, we do our best to get it done.
• We Are Curious. We never stop learning and we encourage curiosity in others.
• We are Inclusive - We value multiple perspectives and value the uniqueness of each individual.

Job duties

• Provides front-end customer service, including greeting visitors, promoting programming and exhibits, and accepting payment for admissions, merchandise, and services.
• Carries out opening and closing procedures including floor checks, phones, and point-of-sale are working properly, and follows proper cash-handling procedures.
• Answers the phone and relays calls and messages.
• Monitors museum security activity and reports issues to appropriate parties.
• Assists retail team with restocking, and completing quarterly inventory, as well as receiving and checking in merchandise, merchandising displays, and ordering.
• Maintains appearance and cleanliness of gift shop, front desk, and museum entrance, which includes light housekeeping functions such as dusting.
• Additional duties may be assigned, including supervision of volunteers and student workers, helping other departments, participating in interdepartmental committees and working groups, and participating in community outreach events.

Requirements / Qualifications: Minimum Qualifications: Experience in public contact OR coursework/training or experience in history, art history, recreation, event planning, or areas related to Nebraska history, geography, or culture
Knowledge, Skills and Abilities

• Warm and welcoming demeanor; ability to serve and welcome all visitors from all backgrounds.
• Willingness to offer and receive productive feedback with team members.
• Capable of effective communication with internal and external customers.
• Willingness to learn and adapt to new technologies.
• Dependable; reliable attendance, including Saturdays, and flexibility to work special events on occasion.
• Ability to stand, bend, stoop, kneel, climb a ladder to stock shelves, and move merchandise on the sale floor.
• Ability to lift and carry over 20 lbs.
• Must be committed to the organization’s core values and demonstrate them regularly in their work.

Benefits We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation
Equal Opportunity Statement The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page

Instructions for Applying

Important points to remember when applying:

• The employment application is required and is the primary source of information used to determine if you meet the minimum requirements of the job.
• Make sure your application is complete. Incomplete applications are rejected.
• You will not be allowed to change your application after you have applied for a position and you cannot re-apply for the the same position unless it is posted again.
• You have the opportunity to attach a resume; however, it should not be used to replace any information asked for on the official application.
• When you have successfully applied for a job, you will receive a confirmation on the screen and your application will be available on your Candidate Home page.

We encourage you to use the Search for Jobs feature to find jobs that are available in a particular location or a job that matches your work experience Applicants who need accommodation in the selection process should request this in advance. Requests can be made by contacting the Nebraska State Personnel Office 1526 K Street, Suite 100, Lincoln, NE. (402)471-2075 These positions are subject to application of Veterans' Preference.