Analyst - #1691840

Tata Consultancy Services


Date: 1 week ago
City: Cary, NC
Contract type: Full time
Skill: Salesforce BA

  • As a Functional analyst, work with Product owners/SMEs of Call Center operations for leading life insurance company in US.
  • Work with Product owners/SMEs to understand the business problem statement and create user stories for development team.
  • As part of user stories, create the user flows and process flows using MS Visio.
  • After the user stories are defined, refine them with the team and incorporate feedback from all the stakeholders.
  • Help in creating the test cases/test data for the team.
  • Once the development is completed, complete the functional testing of the user story to make sure all the functional aspects of the story is tested.
  • Also help the UAT users with the test data creation and make sure the UAT is smooth for UAT users.
  • Also help in triaging the defects/bugs coming from UAT team to make sure they are in scope and fixed on time to ensure the timely delivery for the project.
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