IT Support Specialist - #1692493

We are seeking an IT Support Specialist. The ideal candidate will have a proven ability to implement and maintain MIPS’s computer systems and networks with a team of other IT support personnel. They will also provide technical support to employees and ensure that all hardware and software function smoothly.

You will:

• Install, configure, and update PC hardware and software for both Windows, macOS, and Linux systems.
• Update and test standardized PC software configurations.
• Troubleshoot hardware and software issues in person and remotely.
• Ensure security and privacy of networks and computer systems.
• Set up, optimize, and support office networks, videoconferencing, and VPN connections to servers in remote offices.
• Work with the IT team to administer Microsoft, Atlassian, and Linux based systems.
• Provide orientation, training, and guidance to users on how to operate new software and computer equipment.
• Perform troubleshooting to diagnose and resolve problems.
• Maintain records/logs of repairs, fixes and HW/SW inventory.
  
  
  

Ideally, you’ll have:

• Proven experience in an IT support role.
• Excellent diagnostic and problem-solving skills.
• Excellent communication ability.
• Degree in Computer Science, engineering, or relevant field.
• Experience managing user licenses and subscriptions.
• Understanding of Office365 administration and configuration including Office365 security, SharePoint and OneDrive, and Microsoft Teams.
• Skills in automating tasks with PowerShell scripting.
• Proficiency in Microsoft Office applications.
• Experience in administering Atlassian Jira and Confluence environments.
• Ability to generate and maintain security policies.
• Familiarity with network threat prevention features and maintaining security policies.
• Experience in Network debugging and Network routing protocols such as ICMP, TCP, UDP, BGP, ISIS and others.
• Understanding NAT concepts
  
  
  

A plus if you have:

• Ability to program with one or more high level languages, such as Python.
• Microsoft 365 Certified: Administrator Expert
• Atlassian Cloud Foundations Certification
• Skills in setting up, maintaining, and automating project workflows and schemas in Jira.
• Knowledge of configuring and managing Palo Alto Network Firewalls and the virtual private network (VPN)
• Experience administering and supporting Synopsys and Cadence EDA tools.
• Understanding of VMWare and managing virtual machines in a server farm.
  
  
  

Here’s what you can expect from us:

At MIPS, you’ll be a member of a fast-growing team of technologists that are creating the industry’s highest performance RISC-V processors. Small teams that are part of a non-compartmentalized structure – you’ll be able to understand and have an impact on the bigger picture. A great deal of autonomy, with support from some of the industry’s most experienced CPU engineers. An unlimited growth path – with the right skills, you can decide where you want to expand and grow in your role at MIPS. The opportunity to learn a great deal about the blossoming RISC-V architecture in cutting edge applications with industry leading customers.

At MIPS we provide meaningful benefits programs and products to our associates and their families. MIPS offers a competitive benefits package that includes medical, dental, vision, retirement savings, and paid leave!

More about us:

MIPS is well-known as a microprocessor pioneer, having led the way in RISC-based computing to enable faster and more power efficient semiconductors for a wide range of applications from consumer electronics to networking and communications. More than 30 years after the introduction of the original MIPS RISC architecture, MIPS processors have shipped into billions of consumer and enterprise products.

Today, MIPS is once again leading a RISC revolution as we build on our deep roots to accelerate the RISC-V architecture for high-performance applications. We are focused on delivering our first RISC-V products: the MIPS eVocore processors, which provide a new level of scalability for high-performance heterogeneous computing. Because of our RISC heritage, deep engineering expertise, and proven technologies, MIPS can accelerate development and deployment of RISC-V based solutions.

The base salary range across the U.S. for this role is between $100,000-$160,000. In addition, this role may be eligible for equity, and other discretionary bonuses. MIPS offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education.