Medical Office Coordinator - #1692512

SHIFT AND SCHEDULE

Full-Time

Monday - Friday

800 AM - 500 PM

Essential Functions/Performance Expectations

Responsible to Practice Manager

Workers supervised Front office staff

Interrelationships Patients, families, medical and business community-at-large, departmental co-workers, providers and medical staff

Perform all duties in accordance with established policies and procedures

Dress in such a manner that is conducive with a professional office environment

Maintain neat and well ordered work environment

Assist in the care and maintenance of department equipment and supplies

Accommodates the various changes in workload by maintaining a flexible personal schedule

Performs other duties as assigned by Practice Manager

Directs and coordinates activities in the front office including patient registration, patient scheduling, insurance verification, cashiering, billing, data entry, AR collections and other assigned areas related to job skills

Appropriately schedule front office staff to ensure proper coverage of area at all times to include but limited to lunch hours, vacation and unexpected sick leave while minimizing overtime hours for front office staff

Demonstrates in-depth knowledge of overall operations

Demonstrates effective skills in decision-making regarding evaluation of front office staff with primary emphasis on retention

Prioritizes and implements effective time management

Demonstrates flexibility to assist with staffing needs in the office as related to appropriate skills

Contributes with suggestions in improving clinic operations

Demonstrates good verbal and written communication skills; documents and reports clearly and concisely

Provides departmental leadership through motivation, communication and development of employees

Keeps clinic Practice Manager appraised as to the operational efficiency of the front office and potential challenges to that efficiency

Assist CBO with information needs to ensure proper billing in a timely manner

Maintains appropriate inventory of front office supplies and forms

Qualifications

Education High School diploma or equivalent

Job Knowledge Knowledge of medical or business office procedures including data entry techniques. Ability to organize and reconcile data. Knowledge of English grammar, spelling and punctuation. Knowledge of office equipment and ability to handle multi-line telephones. Good communication and interpersonal skills. Read, understand and follow instructions (oral and written). Ability to establish and maintain effective working relationships with patients, co-workers and the public. Knowledge of software applications with ability to input information quickly and accurately

Training and experience Knowledge of computer and medical terminology. One to three years experience in a medical office setting to include data entry and clerical. Knowledge of managed care contracts