DHS DESKTOP SUPPORT ASSOCIATE - #1692873

MUST BE PERMANENT IN THE COMPUTER ASSOCIATE TECHNICAL SUPPORT CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS), Office of Technology Deployment Services (TDS) is recruiting to fill one (1) Computer Associate Technical Support I, to function as the DHS Desktop Support Associate, who will:

• Install microcomputer equipment at HRA/DHS locations throughout the five boroughs including
  
  

upgrading memory, setting up mailboxes, configuring to the network, naming conventions inserts

as well as using Gateway and IP addresses for LAN connectivity. Have technical proficiency in

connectivity of local area network and wide area network. Perform tasks as Local Administrator

for NT and UNIX.

• Repair, maintain and install microcomputer equipment including scanners, video conferencing
  
  

systems, network PCs, imaging systems, network, local, color and black and white printers

which comprise HRA’s/DHS’s Enterprise Network.

• Provide competent and highly technical guidance and assistance to other technicians and to
  
  

microcomputer liaisons by responding to the inquires in to end user application/ software support

to aid in meeting mission goals.

• Review state of the art hardware and software releases for inclusion in making recommendations
  
  

for use of agencies standard configuration. Participate in evaluating and deciding new agency needs

for hardware and software using the World Wide Web and other up to date sources to gather

information.

• Provide comprehensive technical reports, both written and oral on progress and at completion of tasks
  
  

and projects.

• Prepare specifications for enhancement of components to ensure their optimal performance, including
  
  

scanners, imaging systems, video conferencing, network printers and other state-of-the-art

microcomputer components.

Hours/Shift

Normal Business Hours

Minimum Qualifications

• A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or"
• An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or
• A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above.
  
  

Preferred Skills

• Great knowledge of numerous computer systems, software, and LAN NT Network ability to convey this knowledge to other technicians and customer community. - Great knowledge in repair of wide array of hardware and software using LAN NT connectivity and detailed knowledge of an NT.
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.