Collections Service Representative - #1693170

Primary Functions

This is fiscal/clerical work in the collection of property taxes, and other fees in the office of the Tax Collector. Work involves computer interaction to City’s mainframe tax collection system, interaction with taxpayers concerning payments, receiving cash, interpreting State Statues as they relate to the collection of property taxes and performing related duties.

Work is performed under the supervision of the Tax Collector and Deputy Tax Collector and is evaluated on the basis of accuracy and compliance with established policy, rules and regulations.

This is a highly visible job in the offices of the Tax Collector; individual must be able to perform duties under sometimes-stressful conditions.

Typical Duties And Responsibilities

• Front line representative working directly with taxpayers answering inquiries, analyzing tax data, preparing tax bills and explaining tax status to taxpayers.
• Computer interaction with City’s Tax Collection system and/or Parking Tag system.
• Counts, balances and reports cash collected, counts and bands monies received.
• Operates cash register, scanning equipment, adding machines and printers.
• Post tax payments on City’s tax collection system.
• Files, records and reports, prepares related reports on PC equipment using Excel and Microsoft Word.
• Assists in preparation of delinquent notices.
• Performs other related office functions and clerical work.
  
  

Education, Qualifications & Experience

Graduation from high school, preferably supplemented by courses in accounting or bookkeeping; and at least one year experience as a teller, cashier, collector or customer service representative handling large sums of money; or any equivalent combination of training and experience which provides the following knowledge, abilities and skills:

Knowledge, Experience, Skills & Abilities

• Knowledge of principles and practices of cashiering, customer service and business mathematics.
• Knowledge of computerized business or financial systems.
• Knowledge of Microsoft Excel and Word.
• Knowledge of office procedures, methods and equipment with particular reference to the receiving and accounting for the receipt of cash.
• Knowledge and understanding of proper customer service techniques.
• Some knowledge of collection procedures.
• Ability to receive cash and make change with accuracy and speed.
• Ability to make accurate arithmetic computations.
• Ability to interpret tax data from mainframe tax system.
• Ability to interpret data from City’s parking tag system.
  
  

SALARY, BARGAINING UNIT & TERMS OF EMPLOYMENT

This is a General Fund, "Tested" position.

This position is included in a collective bargaining agreement with Local 884, American Federation of State, County and Municipal Employees..

Bargaining agreements available to review HERE .

General Funded hires into this class are not covered by Social Security and will not pay Social Security taxes. They instead participate in the City Pension; the employee contribution rate is 9% of pay.

Employment is contingent upon the successful completion of: (1) a pre-employment background check, (2) a pre-employment physical examination, including pre-employment drug screening accordance with the City’s Drug Free Workplace Policy*, and (3) a 90-day probationary period. Instructions and information on this pre-employment process are included in Conditional Offer of Employment.

Pursuant to the Federal Drug Free Workplace Act of 1988, The City of New Haven has a adopted a Drug Free Workplace Policy. The City of New Haven requires a pre-employment drug test, which includes screening for marijuana.

Selection Plan

Applicants meeting minimum requirements may be invited to participate in a Civil Service exam process at a later date.

It is critical that you complete the application thoroughly and submit information as outlined above, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process. This information may be used to determine the eligibility list. As such, this job announcement should be considered the exam announcement, and submissions may be evaluated prior to the posted closing date.

Information regarding the employment and selection process can be found HERE .

Please note that the only method of communication with applicants for this position will be by email. You must provide a valid, working email address and you will need to monitor your email, including spam/junk folders, for correspondence from the New Haven Human Resources Department.

Conclusion

To Apply For This Opportunity

• Complete your User Registration. You are encouraged to save your Applicant Profile for future use.
• You MUST click on the job posting you are interested in, and click Apply or Apply Online from within that posting.
• MAKE SURE the job you are applying for is named at the top of the page as you review your application!
• Review or modify your application for that position
• Click "Ready to Send App" or the "Send" tab; read page and click the attestation
• Click "Send to City of New Haven"
• You will be redirected to "CONFIRMATION OF EMPLOYMENT APPLICATION SUBMISSION"
• You will also receive an email and text, if a number was provided, confirming your submission
• If you do not receive this confirmation in the next 24 hours, your application has not been submitted - please contact us at [email protected]
  
  

Please Note, your Profile is NOT an application for an open position. After you create your Applicant Profile, you must still click on a Job Title and complete the application as instructed for each position .