Patient Care Coordinator - Remote | WFH - #1693193

We invite you to join our dynamic team dedicated to providing exceptional mobile primary care, palliative care, and hospice services across multiple states, including New York, New Jersey, Maryland, DC, Virginia, and Georgia. Our clinicians deliver compassionate care directly to patients' homes, offering a continuum of support for those managing chronic conditions and limited mobility. We believe in building lasting relationships with our patients through a range of programs, including remote patient monitoring, behavioral health management, and chronic care management. Our goal is simple: to ensure our patients receive the highest quality of care from a team they know and trust.

Are you ready to be the hero of healthcare, helping achieve its mission of delivering exceptional service to doctors, clinicians, staff, and patients alike? Join our inbound Center of Excellence team, where you'll engage with patients and medical professionals daily to conquer healthcare goals together.

As a Patient Care Coordinator, you're not just coordinating—you're crafting personalized care plans and providing invaluable support to caregivers and families with empathy and patience. From assisting with prescription refills to interpreting lab results and maintaining sensitive patient records, you'll embody our motto, "To Care is an Honor," ensuring a best-in-class patient experience every step of the way.

To excel in this role, previous healthcare experience and proficiency in handling inbound and outbound calls are highly valued. Familiarity with software applications for data entry and client information retrieval, including EMR/EHR & CRM systems, is advantageous. Don't worry if you're new to the field—we're committed to providing comprehensive training and onboarding support to set you up for success!

Key Attributes

Solution Seeker: Identify patient challenges swiftly and provide optimal solutions using internal resources, training materials, and critical thinking skills.

Customer Service Champion: Deliver superior customer service with patience, empathy, and a dedication to exceptional experiences.

Systems Navigator: Navigate multiple applications and systems with ease, demonstrating proficiency in typing and MS Windows-based applications.

Professionalism & Development: Drive to meet individual and team goals, coupled with a commitment to continuous self-improvement and career advancement.

Compliance: Ability to pass pre-employment background screenings and adhere to company policies regarding punctuality and time off.

Additional Qualifications

Preferred: Minimum 2 years of clinical experience, Clinical Medical Assistant Certification.

Company Benefits: We offer paid training, comprehensive medical, dental, vision, and life insurance plans, generous PTO, paid office holidays, 401(k) with up to 3% company match, referral program, and more!

An Equal Opportunity Employer, dedicated to fostering a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, age, sexual orientation, gender identity and expression, national origin, religion, disability, or veteran status.

Full-time employees enjoy a wide range of benefits, including medical, dental, vision, and supplementary insurance options, paid time off, paid office holidays, paid sick time, 401(k) with company match, referral program, and Payactiv pay-on-demand service.

All employees are eligible for paid sick time, 401(k) with company match, referral program, and Payactiv pay-on-demand service.

Join us, where every day is an opportunity to make a meaningful difference in the lives of our patients and their families.

Employment Type: Full-Time