Clinical Care Specialist Lead - #1693596
NextCare
Date: 2 weeks ago
City: Tulsa, OK
Contract type: Full time
NextCare Introduction
NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 170 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.
At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.
What We Are Looking For
NextCare Urgent Care is looking for a Clinical Care Specialist Lead to be part of our urgent care team.
Location
Join our team in Tulsa, OK.
Responsibilities
The role of the Clinical Care Specialist Lead will involve regularly leading a team of Clinic Care Specialist working in our urgent care clinics.
Under the direct supervision of the Clinical Manager, the Team Lead position will train new clinic staff and serve as point person for job questions pertaining to the back office clinic staff duties.
Duties include daily oversight of back office staff, monitoring and tracking clinic staff performance ensuring all back office job functions are initiated and completed.
The team lead will work closely with his/her Clinic Manager to help the team maintain clinical best practices and integrity, while providing services to clients in a timely and professional manner.
Under the direct supervision of the Clinical Manager, trains new staff and serves as point person for procedural questions related to a specific program and provide support to clinical staff.
Troubleshoots patient complaints, equipment failures and systematic problems stemming from the back office.
This position is required to work clinic shifts to maintain back office knowledge and skills.
How You Will Make An Impact
The Clinical Care Specialist Lead supports the organization with leading the team and being responsible for ensuring the clinical staff is providing excellent standards of care.
Essential Education, Experience And Skills
Employed in Arizona Education:
Education:
Current healthcare professional level CPR certification issued by American Heart Association, American Red Cross, American Safety Health Institute or National Safety Council.
Valued But Not Required Education, Experience And Skills
Experience: Three recent years previous back office experience in a medical office, urgent care or emergency department. Supervision of medical staff
Skills: Strong Interpersonal Communication Skills
Training: Customer Service Training
Benefits
NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.
Equal Opportunity Statement
NextCare Urgent Care is an Equal Opportunity Employer.
NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 170 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.
At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.
What We Are Looking For
NextCare Urgent Care is looking for a Clinical Care Specialist Lead to be part of our urgent care team.
Location
Join our team in Tulsa, OK.
Responsibilities
The role of the Clinical Care Specialist Lead will involve regularly leading a team of Clinic Care Specialist working in our urgent care clinics.
Under the direct supervision of the Clinical Manager, the Team Lead position will train new clinic staff and serve as point person for job questions pertaining to the back office clinic staff duties.
Duties include daily oversight of back office staff, monitoring and tracking clinic staff performance ensuring all back office job functions are initiated and completed.
The team lead will work closely with his/her Clinic Manager to help the team maintain clinical best practices and integrity, while providing services to clients in a timely and professional manner.
Under the direct supervision of the Clinical Manager, trains new staff and serves as point person for procedural questions related to a specific program and provide support to clinical staff.
Troubleshoots patient complaints, equipment failures and systematic problems stemming from the back office.
This position is required to work clinic shifts to maintain back office knowledge and skills.
How You Will Make An Impact
The Clinical Care Specialist Lead supports the organization with leading the team and being responsible for ensuring the clinical staff is providing excellent standards of care.
Essential Education, Experience And Skills
Employed in Arizona Education:
- Minimum of high school diploma or equivalent; and
- Completion of an Approved Medical Assistant Training Program; or
- a medical assisting program accredited by The Commission on Accreditation of Allied Health; or
- a medical assisting program accredited by The Accrediting Bureau of Health Education Schools (ABHES); or
- a medical assisting program accredited by an accrediting agency recognized by the United States Department of Education; or
- a training program offered by a Medical Doctor that meets or exceeds the requirements of an accredited program.
- Completion of an unapproved medical assistant training program and passage of the medical assistant examination administered by either the American Association of Medical Assistants or the American Medical Technologist
- Completed an unapproved medical assistant training program and was employed as a medical assistant after program completion; or
- Was directly supervised by the same physician group, or physician assistant for a minimum of 2000 hours; or
- Completed a United States Armed Forces medical services training program
Education:
- Minimum of high school diploma or equivalent; and
- Completion of an Approved Medical Assistant Training Program; or
- a medical assisting program accredited by The Commission on Accreditation of Allied Health; or
- a medical assisting program accredited by The Accrediting Bureau of Health Education Schools (ABHES); or
- a medical assisting program accredited by any accrediting agency recognized by the United States Department of Education; or
- a training program offered by a Medical Doctor that meets or exceeds the requirements of an accredited program.
- Completion of an unapproved medical assistant training program and passage of the medical assistant examination administered by either the American Association of Medical Assistants or the American Medical Technologists;or
- One year experience working as a medical assistant or other similar healthcare role; or
- Completion of a United States Armed Forces medical services training program; or
- Completion of a program comparable to a medical assisting program.
Current healthcare professional level CPR certification issued by American Heart Association, American Red Cross, American Safety Health Institute or National Safety Council.
Valued But Not Required Education, Experience And Skills
Experience: Three recent years previous back office experience in a medical office, urgent care or emergency department. Supervision of medical staff
Skills: Strong Interpersonal Communication Skills
Training: Customer Service Training
Benefits
NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.
Equal Opportunity Statement
NextCare Urgent Care is an Equal Opportunity Employer.
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