Customer Service Specialist (full-time) - #1694702

Salt Lake County… A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it is like to work here

At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop.

Surround yourself with

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place... it’s our heart and service that bring us together.

We encourage a work life balance

Working for Salt Lake County is more than just a paycheck. A career with /Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year.

Additional Benefits include

• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
• Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees.
• Health Savings account with a county contribution up to $1200/year, Flexible Spending Account
• Long-Term Disability and Short-Term Disability
• Professional Development
• Plus Onsite medical clinic, childcare, and gym; hospital insurance, pet insurance auto and home insurance and discounts at County facilities.
  
  
  

Job Summary

Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.

Minimum Qualifications

One year of related work experience in customer service.]

Must successfully complete the Library Software and cash handling procedures training within 60 days of hire date.

Due to the nature of this position, the successful applicant must pass a required background investigation.

Essential Functions

• Provides public service at the Circulation Desk in person and on the phone.
• Collects payments for fines, fees, book sale items and supplies.
• Resolves customer account problems. Waives or negotiates payment of charges, as appropriate.
• Checks library materials in/out, places holds, renews items, searches for and retrieves materials.
• Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.
• Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards.
• Provides information about borrowing policies, library services and programs, etc.
• Fills and processes hold requests.
• Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.)
• Performs assigned support tasks, sorting, shelving and other clerical duties.